Main number 01828 627312
Prescription Line 01828 627318

Suggestions or complaints

We want to provide the best service possible, therefore we encourage our patients to provide feedback. This can be in the form of a comment, suggestion or complaint. There is a suggestion box on the main reception desk or you can talk to a member of staff. However, we do understand that there may be times when you are not happy with the service or care we have provided, resulting in you wanting to make a complaint.

How to make a complaint
If you want to make a complaint, please contact the practice manager in the first instance. You can do this by telephone or in writing. We will endeavour to resolve the matter as quickly as possible.

If you don’t feel comfortable doing this, you can contact
Complaints and Feedback Team
Ninewells Hospital

The Practice has adopted the NHS Tayside Complaints Procedure

Complaints Handling procedure

Help with complaints
Contact your local Patient Advice & Support Service (PASS) for independent advice and help with complaints.

If you’re unhappy with how we handled your complaint
Ask the Scottish Public Services Ombudsman to investigate.

Date published: 10/10/2014
Date last updated: 08/05/2018