Main number 01828 627312
Prescription Line 01828 627318

Patient rights and responsibilities

You will be treated with respect and as partner in your care. Being a partner means you have responsibilities too.

We would ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat the staff with courtesy and respect, especially as the staff may have to ask some personal questions to help us to provide you with the best service.
  • Inform practice staff of any changes in your circumstances such as change of name, address or telephone number – if your telephone number is ex-directory, this will be respected.

We will:

  • Ensure our patients have 24 hour access to medical advice.
  • Aim for you to have access to a qualified medical professional within 48 hours of your initial contact during surgery hours, or in urgent cases, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all respects of your medical care.

Date published: 10/10/2014
Date last updated: 10/12/2014