The surgery is open Monday to Friday, 8.00am to 6.00pm and routine appointments are available Monday to Friday at various times in the morning and afternoon. We also offer extended appointment times to 6.30pm on Tuesdays and Wednesdays.
Please try to be on time for your appointment, and if the doctor is running late this is usually because of unforeseen circumstances; please be patient.
Routine appointments are for one person only, lasting 15 minutes, but if you feel you require a longer appointment please inform the receptionist.
If you cannot keep an appointment, please let us know as soon as possible.
Appointments may be made with the doctor or nurse of your choice by contacting the reception either in person or by telephone during surgery hours. The receptionist will ask you the reason for the appointment. It is necessary to ask this so the reception team can book you into the appropriate type of appointment. Sometimes people telephone the surgery with life-threatening conditions such as severe chest pain that are an emergency requiring an ambulance.
If you have an urgent medical problem, please inform the receptionist who will arrange for you to be seen as soon as possible on that day. It would be helpful to know what degree of urgency there is, but confidentiality will be respected.
If your require a medical for work, insurance, sport, etc, please let our receptionist know to allow for a longer appointment to be arranged.
Telephone advice
If you wish to speak to a doctor or nurse by telephone, please ask the receptionist who will advise you when a doctor/nurse will be available. We offer telephone appointments with the GP.
Home visits
Except in an emergency, please request home visits as soon as possible in the morning and before 10.00am for patients who are too ill to come to the surgery. Please give the receptionist the patient’s name, address and some details of the illness, which will be treated with strict confidentiality. This enables the doctors to decide what priorities are given to home visits.
Emergencies
If you think the emergency is life-threatening, please call 999 for an ambulance immediately.
For non life threatening emergencies and contact the practice on (01828) 627312 or, during out of hours or other periods when we are closed, telephone NHS 24 on 111 in order that a rapid response may be provided.
During times when we are closed please ring NHS 24 on 111 for URGENT problems that cannot wait until we re-open.
